Why airports are more than just transit hubs.
The US Federal Aviation Authority (www.faa.gov/news) this week announced that it expected more than a billion people to be travelling through US airports within 10 years. What it didn't say was that people were likely to be waiting for longer periods, as airport owners and authorities struggle to provide the necessary infrastructure that will be required to meet the anticipated demands.
We think that airports need to start considering that they are on the brink of a radical change in their status as transit hubs; needing to provide more services as consumers become 'transumers'. Service infrastructure will need to replace the current shopping mall mentality as people begin to demand a more compelling airport experience, or at least service experiences similar to those they can find at home. Those hubs that are unable or unwilling to meet this need, will find usage flagging.
We think that airports need to start considering that they are on the brink of a radical change in their status as transit hubs; needing to provide more services as consumers become 'transumers'. Service infrastructure will need to replace the current shopping mall mentality as people begin to demand a more compelling airport experience, or at least service experiences similar to those they can find at home. Those hubs that are unable or unwilling to meet this need, will find usage flagging.
